Allied Global Technology Services is seeking a General Head of Incident Management to lead our Incident Management operations across Colombia, Peru, and Guatemala in a remote, contractor capacity. The role requires extensive LATAM leadership and a strong ITSM/ITIL foundation.
You will establish a Center of Excellence for Incident Management, drive major incident response, RCA activities, and cross-functional collaboration with Operations, IT, Security and external vendors to standardize practices
📌 Global Incident Management (Bogotá)
🏢 Allied Global Technology Services
📍 Bogotá
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