This is a pipeline requisition for potential future openings. It does not indicate that a job opening currently exists at Maersk for this position. When a position becomes available that fits your background and experience, someone from our recruiting team will be in contact.
We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happen
Our opportunity
We are looking for our new Client Program Manager, who will have the Ownership of the Operational Strategy with one of our global key customers. Will translate the commitment to the customers in execution across Ocean and Logistics and is responsible for implementing new and additional business with the customer. The Regional Client Program Manager applies awareness of the customer’s supply chain to drive improvements and efficiencies creating value to the customer and Maersk.
Main responsibilities:
Accountable for:
• Global Customer Relationship (as per stakeholder mapping)
• General Customer Satisfaction
• Value to the customer (realization of existing contracts and new initiatives)
• Value to Maersk (efficiencies, automation, and standardization)
• Ensuring Customer Business Retention
• Seeking Executive Sponsor support for service delivery of the contracts
• Extended account team alignment to the service delivery of the contracts with Maersk.
• Ensure execution and reporting as per compliance requirements.
• Comply with Neutrality and Confidentiality guidelines
Responsible for:
• Selling• Uncover customer pain points / supply chain challenges and define initiatives to address/eliminate same.
• Delivering• Monitor service delivery performance globally or within scope assigned.
• Own and resolve customer operational escalations.
• Design customer scorecard & KPIs
• Engage with 3rd Party / Non-Maersk partners (customer suppliers, partners, service providers and vendors)
• Ensure foundation in place to deliv