Inside Sales Supervisor
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the RoleWe’re looking for an Inside Sales Supervisor to help manage and grow the day-to-day sales operation while leading a small sales/customer service team.
You’ll work directly with company leadership and own the sales lifecycle from inbound inquiries through quoting, closing, shipping coordination, and post-sale follow-up. You’ll also coach a two-person support team, delegate tasks, and help ensure customers receive a strong experience throughout the sales process.
This is a high-autonomy, startup-like environment suited to someone who is confident speaking with customers, enjoys coaching a small team, and is comfortable solving different problems each day.
What You’ll OwnInbound Sales & Customer Communication
• Answer incoming calls and emails from current customers and leads.
• Demonstrate strong knowledge of the company’s products.
• Determine the appropriate next steps for each customer inquiry.
Sales & Closing
• Manage customer inquiries throughout the sales process.
• Prepare quotes and close orders.
• Answer customer questions and complete required paperwork.
• Take ownership of opportunities from inquiry through close.
Lead Follow-Up
• Maintain long-term leads through consistent and proactive follow-up.
• Keep opportunities moving forward through timely communication.
• Identify when additional team support or follow-up is needed.
Team Leadership & Delegation
• Coach a two-person sales/customer service support team on customer communication.
• Delegate tasks to team members when appropriate.
• Help the team stay organized and responsive to customer needs.
Post-Sale Coordination
• Monitor the post-sale process and shipping experience.
• Help resolve issues and ensure customer satisfaction.
• Maintain strong customer relationships after the sale.
Required Experience & Skills• Strong sales and customer communication skills.
• Comfortable working remotely