Enterprise Service Desk Analyst
LOCATION: Columbia, MD (ONSITE)
JOB STATUS: Full-time
CLEARANCE: Active Secret Clearance Required
CERTIFICATION: CompTIA Security+ or equivalent 8140-compliant certification
TRAVEL: Less than 25%
SALARY: $40-55,000 Annually
Astrion has an exciting opportunity for an Enterprise Service Desk Analyst to support enterprise IT operations and end-user support services at our Columbia, MD location. This onsite position requires a technically skilled and customer-focused professional capable of contributing to daily service desk activities and supporting enterprise infrastructure, cybersecurity, and end-user computing operations.
REQUIRED QUALIFICATIONS / SKILLS
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field with 2+ years of relevant IT experience OR Associate degree with 5+ years of related experience
• Minimum of 2 years of experience in a Service Desk Analyst or IT support role
• Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+preferred)
• Strong understanding of Windows 11 environments, Microsoft Office 365, Azure Gov, and enterprise IT support operations
• Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID
• Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications
• Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment
• Excellent customer service, communication, and leadership skills
• Ability to work collaboratively with infrastructure, cybersecurity, and compliance teams
• Strong organizational skills with the ability to manage multiple priorities and escalations
• Active Secret security clearance required
KEY RESPONSIBILITIES:
• Contribute to daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
• Provide technical
📌 Enterprise Service Desk Analyst (Colombia)
🏢 Astrion
📍 Colombia
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