General Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries.
Position Title: Junior Technical Support Representative
Location: Only Medellin
What you will be doing:
We are seeking a Technical Support Representative (TSR) with a strong English level to provide technical assistance and support for client software and hardware solutions. This role requires excellent communication skills, strong problem-solving abilities, and a customer-focused mindset.
• Identify, investigate, and resolve user issues related to client software and hardware.
• Handle support calls and other communications regarding programming, connectivity, and technical inquiries.
• Consult with users to understand the steps already taken and determine the most effective resolution approach.
• Apply knowledge gained through training to troubleshoot and resolve technical issues.
• Guide users through diagnostic and troubleshooting processes using tools, software, and clear verbal instructions.
• Collaborate with internal teams to research, escalate, and resolve complex issues.
• Stay up to date with client technology innovations, updates, and industry trends through continuous training.
• Perform other related duties as required.
Required Skills & Experience
To excel in this role, you should possess:
• 6 months to 1 year of experience in a Call Center or Technical Support role.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar t
📌 Junior Technical Support Representative (Colombia)
🏢 Lean Solutions Group
📍 Colombia
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