We are looking for a strategic, results-oriented AI-first leader to serve as Senior Manager of Customer Success (LATAM) at HubSpot, responsible for engaging, retaining, and growing our customer base across the LATAM ES and Mexico regions. This role will involve managing a group of 13-16 Customer Success Managers (CSMs) across multiple markets to ensure long-term customer retention and sustainable growth. You will lead by example, making data-driven decisions, fostering a high-performance culture, and driving the vision for the future of Customer Success at HubSpot.
You will be the key to scaling our business by empowering your team to be customer advocates and strategic partners. If you are passionate about driving customer outcomes, thrive in fast-paced environments, and excel at coaching teams, this is the role for you.
What You'll Do
Drive Revenue Retention and Growth: You will be accountable for the gross retention, adoption, and expansion of customers across diverse markets.
You will work with your team to identify at-risk accounts early and drive strategies that ensure long-term success. You understand the stakes of operating at this scope. Decisions you make ripple across a large book of business and can directly impact financial outcomes, so you approach them with the rigor and foresight they require.
Build and Develop High-Performing Teams: Hire, coach, and empower CSMs to deliver strong results. This means creating a culture where CSMs work with clarity, purpose, and measurable goals. You make deliberate decisions about when to develop talent internally versus when the team needs to hire for a specific capability gap. Your development goals are tied to business outcomes, not just career aspiration.
Set the Talent Bar: You define what great looks like for CSMs at this level and make sure that definition is understood and lived by your team. You can articulate what an excellent CSM looks like in the LATAM context a