As a Sea Logistics Customer Care Specialist, you will be a key point of contact for our customers, combining your logistics expertise with a strong customer-oriented approach to ensure smooth operations and lasting relationships.

How you create impact
• Manage and support a portfolio of customers, ensuring a high level of service, satisfaction, and engagement.
• Build and strengthen operational relationships with customers through proactive communication and regular follow-up.
• Provide timely and accurate information regarding import operations and shipment status.
• Manage customer requests and ensure timely follow-up of cases and operational requirements.
• Work closely with internal teams, including Operational Care and Commercial teams, to provide effective solutions to customer needs.
• Monitor shipment exceptions and identify opportunities for process improvement.
• Support customers in the use of KN applications and digital tools, encouraging greater automation and efficiency.
• Maintain accurate and updated customer and operational information in the relevant systems.




• Follow up on customer requirements, potential risks, and outstanding issues to ensure operational continuity.
• Contribute to customer retention, reactivation, and the overall profitability of assigned accounts.

What you would like you to bring
• Professional degree or relevant background in International Business, Foreign Trade, Logistics, Supply Chain, or related fields.
• Minimum 2 years of experience in international logistics, foreign trade, freight forwarding, customer service, or supply chain.
• Experience in import operations.
• Experience in customer service and customer relationship management.
• Knowledge of international logistics processes and shipment follow-up.
• Strong communication, organization, and follow-up skills.
• A leadership mindset, with autonomy, proactivity, and ownership.
• Ability to manage multiple requests and priorities in a dynamic environment.
• Intermedi

📌 Sea Logistics Customer Care Specialist – Sea Logistics (Bogotá)
🏢 Kuehne+Nagel
📍 Bogotá