Hello, potential PriceSmart candidate. We’re on a mission to hire the very best, and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize the greatest contributions to the company can come from anywhere in the organization, and we know that the next one could be yours

We are seeking an experienced and strategic Agency Director – Client Services to lead client service operations within a dynamic creative and advertising environment. This role will be responsible for steering the overall client service function, strengthening strategic client relationships, driving successful delivery across multiple accounts and projects, and ensuring strong collaboration between clients, account teams, project management, creative and other multidisciplinary teams.

MANDATORY REQUIREMENT: The candidate’s current or most recent professional experience MUST be within an advertising, creative or marketing agency. Candidates whose most recent experience is in an in-house marketing department, corporate environment,



technology company, consulting firm, BPO, or any other non-agency organization will not be considered, even if they have previous experience working at an advertising or marketing agency.

What's unique about this job (What you’ll do)
Client Services & Strategic Leadership
• Lead and provide strategic direction to the Client Services function, ensuring strong relationships and high-quality delivery across key accounts.
• Act as a senior escalation point for complex client situations, helping teams navigate challenges and reach effective solutions.
• Establish clear priorities, expectations and communication across Account Management, Project Management, Creative and other multidisciplinary teams.
• Build trusted relationships with senior client stakeholders and understand their business objectives, challenges and opportunities.
• Ensure client needs are translated into clear internal briefs, pr

📌 Agency Director (Bogotá)
🏢 PriceSmart
📍 Bogotá