The Opportunity
The Manager of IT Infrastructure is responsible for overseeing the administration, reliability, security, and continuous improvement of the organization’s technology environment, including core infrastructure systems, Microsoft 365 services, endpoint and device management, and related technology platforms. This role ensures that systems are stable, secure, well-governed, and aligned with business needs while supervising help desk operations, supporting efficient onboarding and offboarding processes, managing vendor relationships, and driving a high-quality end-user support experience.
Job Duties and Responsibilities
•Support, maintain, and execute a comprehensive infrastructure strategy that aligns with the organization's goals and objectives.
•Administer and govern Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, Entra ID integration, security settings, licensing, compliance features, and user access management.
•Manage endpoint and device administration, including device provisioning, configuration, security compliance, patching,



inventory tracking, lifecycle management, and support for laptops, desktops, mobile devices, and related peripherals.
•Ensure the availability, security, and performance of the organization's infrastructure, and implement appropriate measures to monitor and maintain its health.
•Manage the day-to-day helpdesk operation, acting as the primary escalation point for complex technical issues, guiding the team to timely resolutions.
•Manage the user account lifecycle, including onboarding, access provisioning, updates and deactivation.
•Lead and mentor IT team, providing guidance, feedback, and performance evaluations.
•Develop and maintain relationships with technology vendors and service providers, including VoIP providers, email integrations, hardware providers, telecom carriers, cloud service vendors, and other technology partners to ensure effective service delivery and timely issue resolution

📌 Manager, IT Infrastructure Manager (Colombia)
🏢 First in Service Travel
📍 Colombia