Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a integral, measurable impact on our clients, the business, and each other.

The Impact of a Sr. IT Support Specialist at Coupa:
We are seeking a detail-oriented and customer-focused IT Service Desk Specialist with hands-on experience in Freshservice administration.



In this role, you will be the first point of contact for end-user IT support requests, as well as the primary administrator for our Freshservice ITSM platform. You’ll play a key role in ensuring efficient service delivery and continuous improvement of our IT support operations.
What You’ll Do:
- Provide Level 1 technical support via the Service Desk, acting as the first point of contact for user inquiries and offering clear troubleshooting assistance, including weekend coverage.
- Administer and enhance the Freshservice ITSM platform, managing workflows, automation, SLAs, and maintaining service catalogs, knowledge base content, and reporting tools.
- Resolve technical issues proactively, escalating security-related incidents when necessary, and ensuring high levels of user satisfaction through timely follow-up and ownership.
- Monitor systems and perform QA checks, identifying and addressi

📌 Sr. IT Support Specialist (Bogotá, D.C.)
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📍 Bogotá, D.C.