Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Integral Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog

The Impact of Technical Support Engineer to Coupa:

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What You'll Do:
- Answer ‘how to’ technical and application configuration questions to our enterprise customers




- Assist in troubleshooting 1st and 2nd level technical issues
- Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success
- Be responsible for customer production environments
- Build 'knowledge articles' in Coupa’s knowledge base for customers' use

What You Will Bring to Coupa:
- Excellent written and verbal communication skills
- Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems
- Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)
- Ability to articulate solutions to complex technical problems clearly and simply
- Experience working directly with external customers in a support environment, preferably in an enterprise software setting

Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two design

📌 Technical Support Engineer (Bogotá, D.C.)
🏢 coupa-software-inc-ats-1
📍 Bogotá, D.C.