Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a integral network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
DO NOT APPLY TO THIS POSITION IF YOU DO NOT CURRENTLY RESIDE WITHIN AN HOUR OF BOGOTA,
COLOMBIA
This role goes into the office 2 - 3 days a week.
The Impact of Technical Support Engineer to Coupa:
As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.
In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.
What You'll Do:
- Provide second-level techno-functional support across Coupa’s suite of products, including core procurement applications and acquired solutions.
- Understand customer use cases to help them maximize the value and effectiveness of the Coupa platform.
- Manage escalations and deliver timely updates to stakeholders in alignment with Service Level Agreements (SLAs).
- Diagnose and troubleshoot issues ac