Technical Support Agent
Were looking for a Technical Support Agent who combines strong technical reasoning with excellent communication and a customerfirst mindset. In this role, youll help users troubleshoot technical issues, configure integrations, and navigate platform settingsoften supporting users who may not have a technical background.
What Were Looking For
MustHave Qualifications
C1 English proficiency, both written and verbal.
12 years of technical support experience, preferably in a SaaS, software, or technology environment.
Platform integration experience Understanding of how external email and calendar toolssuch as Gmail, Outlook, Apple Mail, and iCloudintegrate with native platforms, including how to guide users through setup, configuration, and synchronization.
Strong logical and reasoning skills, with the ability to analyze issues, identify root causes, and determine effective solutions.
High level of problemsolving and analytical thinking.
Highly Preferred
These qualifications are strongly preferred and will be prioritized during candidate presentation, but they are not disqualifiers
Experience troubleshooting Apple Mail and iCloud.
Handson experience with Apple devices and environments.
NicetoHaves
Knowledge of iOS and macOS.
Access to Apple devices such as an iPhone and or Mac to test configurations and replicate user issues.
Experience troubleshooting issues related to Apple Mail, iCloud, email synchronization, and calendar integrations.
Soft Skills




Clear verbal and written communication You can explain complex technical concepts and setup procedures in a simple, easytounderstand way without relying heavily on technical jargon.
High cognition and resourcefulness Youre a quick learner who can independently research solutions using documentation, videos, and other available resources.
Patience and teaching mindset You enjoy guiding users stepbystep, especially when helping nontechnical users configure settings or troubleshoot issues.
Strong attention to detail You can carefully follow technical configurations and identify small details that may be causing larger issues.
Customerfocused approach You remain calm, empathetic, and solutionoriented when assisting users with technical challenges.
What Success Looks Like
In this role, success means being able to quickly understand a users technical issue, investigate the root cause, and guide them toward a solution in a clear and patient manner. You should be comfortable learning new technologies and troubleshooting integrations across different platforms and devices.
If youre a logical thinker, a strong communicator, and someone who enjoys solving technical problems and helping others, wed love to hear from you.
Bolsa de trabajo Colombia ofrecemos puesto de Technical Support Agent Work From Home Opportunity para el sector de CallCenter Telemercadeo en la empresa INFLUX INC. de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Technical Support Agent Work From Home Opportunity (Bogotá)
🏢 Influx.
📍 Bogotá