Bilingual Customer Service Agent French English
About the Client
Our client specializes in smart, solarpowered motorized window shades CSeries designed for easy, toolfree installation and automated energy savings. Their innovative solutions combine convenience, technology, and energy efficiency to enhance the customer experience.
Who Were Looking For
We are looking for a customerfocused, bilingual professional who is fluent in both French and English and has experience supporting customers in an ecommerce environment.
Key Requirements
Feel free to apply even if you only meet some of the requirements. We value relevant experience, transferable skills, and the right attitude, so dont hesitate to apply if you believe youre a good fit.
Bilingual Fluency Essential Excellent written and spoken French and English.
Customer Service Experience At least 1 year of experience in a customer service role.
ECommerce Experience Previous experience in ecommerce operations and or ecommerce customer support is highly preferred.
Multichannel Support Ability to effectively manage customer interactions across email, voice, and live chat, sometimes concurrently.
ECommerce Tools Experience using platforms such as Shopify, Gorgias, or similar customer service and ecommerce tools.
Weekend Availability Willingness to work weekends on a rotating schedule.
Strong Communication Skills Excellent communication, active listening, and problemsolving skills, with a strong focus on delivering a positive customer experience.
What you will do
Deliver empathetic support Provide warm, patient, and nonrobotic customer service tailored to parents buying shoes for toddlers.
Prioritize urgent tickets Manually scan and triage ticket queues to resolve timesensitive order modifications before daily warehouse cutoffs.
Handle customer interactions on phone, email, and chat




Provide timely and effective support to resolve customer issues
Deliver a positive customer experience while meeting performance KPIs
Communicate clearly and professionally with customers and internal teams
Identify customer needs and offer appropriate solutions
Take ownership of customer concerns through to resolution
Build and maintain strong customer relationships
Technical Requirements BYOD
Laptop No Chromebook or Linux OS
8 GB RAM
Minimum Intel Core i5 processor or equivalent
Windows or Mac operating system
Highspeed wired internet connection of 50 Mbps uploads and downloads
Quiet and dedicated workspace suitable for remote work
Contract Schedule
100 Remote position
Schedule availability 7 days week, MondaySunday
Your presente shift would fall within these operating hours, so this does not mean you would be working the entire window. However, some assigned shifts may include night hours.
Weekdays 500 AM800 PM PT
Weekends 600 AM600 PM PT
Why Join Influx
Work with a global and diverse team.
Gain experience supporting a growing international client.
Develop your analytical and operational skills.
Build experience in qualityfocused remote operations.
Join a supportive, inclusive, and peoplefirst culture.
Important Notes
Influx never charges any fees during the recruitment process.
Official communication will only come from email addresses ending in influx.com.
Ready to Apply
Click the application link above and take the next step in your remote career with Influx
Bolsa de trabajo Colombia ofrecemos puesto de Agente de Call Center Bilinge French C1 para el sector de Atencion a clientes en la empresa INFLUX INC. de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Agente de Call Center Bilinge French Work From Home Opportunity (Bogotá)
🏢 Influx.
📍 Bogotá