Location Colombia
Work Mode Remote BYOD Bring Your Own Device
Department Operations Delivery
Reports to Team Leader
About Influx
Influx is a global customer experience and operations partner that helps fastgrowing companies scale their support, operations, and backoffice teams with worldclass talent. We operate across multiple countries and time zones, providing opportunities for professionals to work with international clients, modern technologies, and diverse teams
At Influx, we believe that people are our greatest asset. We invest heavily in training, leadership development, and continuous improvement to help our team members grow both professionally and personally. Our culture is built on accountability, collaboration, transparency, and high performance while maintaining a strong focus on worklife balance and longterm career growth
About the Role
We are looking for a highly motivated and customerfocused Customer Service Agent to deliver outstanding service and represent our clients with professionalism and empathy.
Key Responsibilities
Provide highquality customer support through multiple channels chat, email, calls, and other platforms.
Respond to customer inquiries, resolve issues, and fulfill service requests such as refunds, reshipments, and account updates.
Deliver exceptional customer experiences by demonstrating empathy, clear communication, and problemsolving skills.
Meet productivity, quality, SLA, and KPI targets consistently.
Adhere to assigned schedules, attendance policies, and operational guidelines.
Proactively communicate any situation that may impact performance or availability technical issues, personal matters, health situations.
Stay updated on client products, services, policies, and procedures.
Participate actively in training sessions,



coaching, and continuous improvement initiatives
Accurately document cases, interactions, and updates in internal systems and tracking tools
Receive feedback constructively and demonstrate rapid improvement.
Support special projects and crossfunctional initiatives when required.
Maintain professional communication standards with clients and internal stakeholder.
Required Profile
Advanced English level B2 spoken and written.
Previous experience in BPO Customer Support environments.
Skills
Teamoriented mindset.
Continuous learning attitude.
Technical Requirements BYOD
Reliable and stable internet connection.
Computer with minimum Intel Core i5 processor or equivalent.
Noisecanceling headset.
A fully functional laptop and reliable highspeed internet are required Windows operating system only iOS is not supported.
Working Conditions Benefits
100 remote work modality.
Stable employment contract.
Career growth opportunities within an international organization.
Supportive and collaborative work environment.
Why Join Us
Be part of a fastgrowing global organization with international exposure.
Work with innovative clients and cuttingedge tools.
Build a longterm career with continuous learning and development opportunities.
Enjoy a remotefirst culture that values accountability, autonomy, and performance.
Join a peoplecentered company where your contribution truly makes an impact.
Bolsa de trabajo Colombia ofrecemos puesto de Agente de Call Center Bilinge English B2 C1 para el sector de Informatica Telecomunicaciones en la empresa INFLUX INC. de Bucaramanga. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Agente de Call Center Bilinge English Work From Home Opportunity (Bucaramanga)
🏢 Influx.
📍 Bucaramanga