IMPORTANT Read before applying

Fluent English and Spanish are required
Must be comfortable leading conversations with families and clinical professionals
Must be persistent and organized when managing multiple leads, authorizations, schedules, and followups
Must be available to work EST hours MondayFriday 900 AM600 PM EST

Customer Service Representative Intake Coordinator

Join a growing healthcare services organization and take ownership of the newpatient intake process from first contact through authorization, onboarding, and care coordination. Youll play an important role in keeping patient cases moving forward, communicating with families and healthcare professionals, and making sure each step of the intake process is properly followed up on.

What Youll Do

Manage the newpatient intake process from initial contact through authorization, scheduling, staffing, and onboarding
Follow up consistently with prospective families and track active leads to make sure required followups happen on schedule
Explain inhome services and professionally address questions or concerns from families considering other care options
Coordinate insurance authorization with billing and monitor cases through approval or denial
Coordinate scheduling once cases are approved and follow up internally to ensure clinical staff are assigned
Communicate with families, doctors, clinical staff, billing, and other stakeholders to gather missing information, resolve issues, and determine next steps
Participate in video onboarding meetings with families and clinical staff as a professional company representative
Use the companys phone and textmessaging systems for outreach and followup

Who Youll Work With

Work directly with a growing healthcare services team and communicate regularly with families, doctors, clinical supervisors, technicians, billing staff, and other internal stakeholders. Youll serve as a central point of coordination, helping ensure each patient case progresses smoothly through intake, authorization, staffing,



and onboarding.

Who Were Looking For

Fluent and comfortable speaking in both Spanish and English
Persistent and accountable, with the ability to consistently follow up, take ownership of the intake process, and make sure opportunities do not fall through the cracks
Confident leading conversations with families and clinical professionals, handling objections, asking the right questions, and moving cases forward without constant direction
Professional, polished, and comfortable representing the company during Zoom calls and other interactions with families and clinical teams
Highly organized and able to manage multiple leads, insurance steps, schedules, staffing needs, and followups without losing important details
Quick learner who can learn the companys insurance process and workflow
Prior sales or insurance experience is helpful but not required
General work experience is required

Location

Must be based in Colombia.

Experience General work experience is required. Prior sales or insurance experience is helpful but not required.

Impact Play a central role in helping new patients and families move smoothly through intake, authorization, staffing, and onboarding.

Culture Join a growing team that values ownership, proactive problemsolving, professional communication, and dependable followthrough.

Benefits

Preset salary growth weekly payments
100 remote role

Work Details

Schedule MondayFriday 900 AM600 PM EST
Fulltime position

To Apply

Please submit your application and CV in English.
Only candidates who meet the English requirement will be considered.
Once you click apply, we will send you a WhatsApp message with the next steps.

We are an equal opportunity employer and value diversity at our company.
Bolsa de trabajo Colombia ofrecemos puesto de Customer Service Representative para el sector de Atencion a clientes en la empresa Hyremote de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Service Representative EnglishRemote (Bogotá)
🏢 Hyremote
📍 Bogotá