About the Role:

We are looking for customer-focused, fluent English speakers to represent leading US-based companies. In this role, you will be the primary link between general clients and their customers, delivering exceptional service, resolving inquiries, and ensuring high customer satisfaction.

Key Responsibilities:
- Handle inbound/outbound customer inquiries via phone, chat, or email in professional English.
- Provide clear, empathetic, and efficient support to resolve customer issues on the first contact.
- Maintain accurate customer records and interaction logs in client platforms/CRMs.
- Collaborate with team leads and peers to continuously improve service quality.

Role Requirements
- English Level: Advanced / Fluent (B2+ or C1 required).
- Work Model:



100% On-site in Pereira, Colombia.
- Schedule: Full-time (40 hours per week).
- Strong communication, problem-solving, and active listening skills.
- Comfortable navigating computers, CRM systems, and multi-tasking software.
- Prior customer service or BPO experience is a plus, but passion and fluency are essential

Why Join Telepro?
- Full-time stability in a fast-growing international BPO environment.
- Opportunities for internal advancement and career development.
- Collaborative, energetic, and supportive team workplace right here in Pereira.

📌 Representante del servicio de atención al cliente (Pereira)
🏢 Telepro
📍 Pereira