Location: Bogota, Colombia
Scheme: Hybrid
Shift: Primary Afternoon Shift (rotates based on business needs)
Role Purpose
As an Analyst I -Doc Montioring, you will be primarily responsible for monitoring our applications, 24x7. Also, will utilize monitoring tools for monitoring issues, monitoring trends, and performing data analysis.
Duties & Responsibilities
- - Taking Care of Digital Operations Center as a DOC Analyst.
- - You will be primarily responsible for monitoring our applications, 24x7.
- - Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols.
- - You will utilize monitoring tools for monitoring issues, monitoring trends, and performing data analysis.
- - If there is any error in Trends and analysis need to report to production and development teams.
- - Understanding data traffic and user logs.

Required Experience & Skills
- - A Bachelor's degree in Computer Science, Computer Applications, Information Technlogies, Data Analytics, or a related field – or equivalent work experience.




- - Adecuado candidates will have a background or strong interest in data analysis.
- - A genuine enthusiasm for learning new technologies and growing within the IT support domain.
- - Solid problem-solving skills with the ability to identify, diagnose, and resolve basic technical issues.
- - Excellent verbal and written communication skills, with a customer-focused mindset and a commitment to quality service.
- - Ability to collaborate effectively within a team and communicate with users of varying technical backgrounds.
- - Proficiency in Microsoft Excel is essential – including the use of formulas, data visualization (charts), and analytical functions.
- - A background in programming or scripting is preferred and will be considered an asset.
- - Familiarity with monitoring and analytics tools such as DataDog, Sumo Logic, Power BI, Tableau, or similar platforms is a plus.
- - Must be willing t

📌 Analyst I (Bogotá, D.C.)
🏢 Accelya Services India Private
📍 Bogotá, D.C.