Overview:

We are seeking a Technical Support Representative to provide remote software troubleshooting and support for a company utilizing the ServiceTitan platform.

Provide remote technical support to users experiencing software or system-related issues.
- Troubleshoot platform errors, configuration problems, and user access issues.
- Assist users with system navigation, workflows, and best practices.
- Support the onboarding and implementation of new users or teams onto the platform.
- Document issues, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex technical issues when necessary while ensuring proper follow-up.
- Collaborate with internal teams to resolve recurring technical challenges and improve processes.
- Maintain a high level of customer service while supporting users in a remote environment.

Previous experience in technical support, helpdesk, or software support roles.
- Strong troubleshooting and problem-solving skills.
- Experience supporting SaaS platforms or business software applications.




- Excellent written and verbal communication skills.
- Ability to clearly explain technical concepts to non-technical users.
- Ability to manage multiple support requests in a fast-paced environment.
- Proficiency with the ServiceTitan platform.

About 1840 & Company

1840 & Company is a general leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing

📌 Technical Support Representative (Bogotá, D.C.)
🏢 1840&Company
📍 Bogotá, D.C.