We are seeking a Senior DevOps Engineer to lead the design, automation, deployment, and operation of an enterprise Amazon Connect contact center platform using DevOps and SRE practices. You will take solutions from concept to production while maturing IaC and CI/CD standards across the platform.ResponsibilitiesLead end-to-end ownership of an enterprise Amazon Connect platform from design through production operationsDesign scalable Amazon Connect architecture, configuration, security controls, and operational processesBuild complete Amazon Connect solutions beyond contact flow configuration, including APIs and integrationsDevelop and maintain Infrastructure as Code using AWS CloudFormation to standardize environmentsDesign and manage CI/CD pipelines with Git-based workflows, versioning, and deployment governanceAutomate deployments and operational tasks to improve reliability, repeatability, and recoveryTroubleshoot complex issues across AWS services, networking, integrations, and application componentsCoordinate release management activities,



including code reviews and change controlsIntegrate Amazon Connect with AWS services and enterprise applications using serverless and event-driven patternsDefine and improve engineering practices that raise platform resiliency and delivery qualityRequirements3+ years experience with Amazon Connect in enterprise environments3+ years experience with AWS architecture, including serverless and event-driven patternsTechnical leadership skills to own and modernize a production contact center platformProject delivery skills to take solutions from concept through productionStrong Infrastructure as Code skills with AWS CloudFormation and ongoing maintenance practicesStrong CI/CD skills with Git-driven development and pipeline designStrong troubleshooting skills across cloud platforms, integrations, networking, and applicationsClear communication skills to collaborate on release governance, reviews, and standardsUpper-Intermediate Engli

📌 Senior DevOps Engineer (Colombia)
🏢 EPAM Systems
📍 Colombia