Senior Service Desk Lead - Remote MSP Incident Expert (Colombia)

02 oct

Jobvite

Colombia

02 oct

Jobvite

Colombia

Jobvite, Inc. is seeking a Senior Service Desk Lead to operate as a hands-on technical leader within a remote LATAM MSP environment. You will manage complex L2/L3 issues, own P1/P2 incidents, and mentor Service Desk engineers while ensuring SLA/SLO adherence and high-quality customer communications.

The role emphasizes strong collaboration, clear incident coordination, and proactive risk identification, with a non-management scope and a remote-friendly schedule.

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📌 Senior Service Desk Lead - Remote MSP Incident Expert (Colombia)
🏢 Jobvite
📍 Colombia

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