Senior Service Desk Lead - Remote MSP (Medellín)

02 oct

LeanTechio

Medellín

02 oct

LeanTechio

Medellín

leantechio is seeking a Senior Service Desk Lead to act as a hands-on technical leader within our MSP environment. You will resolve complex L2/L3 issues, manage escalations, and uphold service standards while actively handling tickets alongside the team.

You will own P1 and P2 incidents from identification through resolution, monitor queues to meet SLA/SLO goals, and mentor Service Desk engineers. This remote LATAM role emphasizes clear communication and proactive problem management.

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📌 Senior Service Desk Lead - Remote MSP (Medellín)
🏢 LeanTechio
📍 Medellín

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