Customer Service Advisor Bogotá On Site
Join the TP team If you have customer service experience, a C1 level of English, and excellent communication skillsand are interested in providing support to users on digital and financial platformsthis opportunity is for you.
As a Customer Service Advisor, you will support users experiencing issues with account access, security blocks, and access recovery processes. Your goal will be to identify each users needs and provide clear, effective, and professional solutions.

What will you do
Provide customer service and support across various channels.

Assist Stripe users with account access and loginrelated issues.

Handle account lockout cases and guide customers through the appropriate recovery processes.

Provide clear information regarding account access, security procedures, and available solutions.

Help users understand and complete the necessary steps to recover access to their accounts.

Identify each customers needs and provide effective solutions.

Demonstrate active listening, empathy, and a strong customercentric approach.

Handle requests and concerns professionally and efficiently.

Follow established procedures and security guidelines when assisting customers.

Accurately document customer interactions and information in internal systems.

Maintain a high level of accuracy when handling sensitive accountrelated information.

Meet established quality, productivity, and performance metrics.

We are looking for people who
Have an English C1 level.

Have excellent written and verbal communication skills.

Have strong active listening and customer service skills.

Have a minimum of 1 year of certified customer service experience.

Are proactive, dynamic, and resultsoriented.

Are comfortable providing assistance and guidance to customers.





Have an affinity for technology and digital platforms.

Have strong problemsolving and customerorientation skills.

Are comfortable working with account access, security, and digital support processes.

Are able to work different operational schedules according to business needs.

Job Conditions
Training Salary COP 2,800,000 per month.

Production Salary COP 2,800,000 per month.

Contract Type Indefiniteterm contract.

Language English C1.

Work Modality Onsite BM Conecta, Av. Calle 26 9232, Bogotá.

Work Schedule Fulltime 42 hours per week.

Experience Minimum 1 year of certified customer service experience.

Bonuses Benefits
Performancebased bonuses of up to 15 of salary, according to metric achievement.

Career development opportunities.

Opportunities to strengthen customer service, technical support, and digital assistance skills.

Possibility of pursuing internal career opportunities within TP.

Opportunity to gain experience supporting users of a leading financial technology platform.

Training TRN
Duration 4 weeks
Schedule
Monday to Friday

900 a.m. 600 p.m.

Nesting
Duration 4 weeks.
The nesting schedule will be aligned with the schedule assigned during the Operations stage.
Operations OPS
Fulltime schedule of 42 hours per week, with 2 days off.
Available operational schedules include
500 a.m. 200 p.m.

700 a.m. 400 p.m.

830 a.m. 530 p.m.

1000 a.m. 700 p.m.

1200 p.m. 900 p.m.

100 p.m.



1000 p.m.

200 p.m. 1100 p.m.

1200 a.m. 900 a.m.

Days off 2 days off.
The specific schedule will be assigned according to operational requirements.
About the Campaign
This is a customer service campaign focused on account access.
Is a financial technology platform that enables businesses to manage payments and other financial services. As a Customer Service Advisor, you will assist users who experience difficulties logging into their accounts, account lockouts, and access recovery processes.
You will be responsible for understanding each customers situation, following the established procedures, providing clear guidance, and helping users regain access to their accounts whenever the appropriate recovery process allows it.
The position requires excellent communication skills, C1 English, strong customer orientation, active listening, problemsolving abilities, and attention to detail when handling accountrelated information.
What Makes Us Different
At Teleperformance, we are committed to creating meaningful experiences for both our customers and our employees. We promote professional development, career opportunities, and an inclusive work environment where different perspectives and talents are valued.
Join the TP team and become part of the campaign
If you have the experience, English level, and customerservice skills were looking for, apply now and take the next step in your career
Bolsa de trabajo Colombia ofrecemos puesto de C1 Customer Service Advisor Bogotá On Site para el sector de CallCenter Telemercadeo en la empresa TP de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Service Advisor Bogotá On Site (Bogotá)
🏢 Tp
📍 Bogotá