We’re Hiring: Refund Analyst

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Refund Analyst to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Refund Analyst

Work Arrangement: Work from Office

Location: Colombia - Bogotá

Schedule: Morning Shift

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Essential Job Duties and Responsibilities

- Develops and organizes reports into a format that can easily be evaluated by Leadership
- Perform daily reconciliation of outstanding refunds across all 13 IDREs to ensure timely and accurate identification of overpayments.
- Analyze payer remittances and IDR settlement data to validate refund eligibility.
- Process refund transactions accurately and in compliance with internal controls, payer contracts, and regulatory requirements.
- Coordinate with Refund team leads and Accounting to resolve discrepancies and ensure proper posting and documentation.
- Maintain organized and up-to-date records of all refund activities for audit readiness.
- Identify and escalate any discrepancies or issues requiring further investigation.
- Assist in month-end reporting and support internal audits related to IDR refund activities.
- Collaborate with internal stakeholders to ensure smooth resolution of open refund items.
- Strong organizational, analytical, and problem-solving skills
- Knowledge of the Arbitration Process
- Proactively assess and implement improvements to the refund handling process
- Professionalism in all dealings, both internal and external customers
- Ability to clearly communicate, both verbally and in writing
- Other duties as assigned





Qualifications and requirements:

- College degree or equivalent work experience required
- Minimum of 1 year refund experience
- IDR experience preferred

Skills/Specialized Knowledge

- Strong organizational analytical and problem solving skills
- Knowledge of Refunds processing and collections
- Knowledge of independent dispute resolution process
- Ability to clearly communicate both verbally and in writing
- Proficiency in Microsoft Excel and comfort with data analysis and reconciliation tools.
- Knowledge of laws that regulates communication and privacy act.

Other Requirements

- Must maintain professional appearance
- Ability to be at work at regular and consistent times
- Strong organizational analytical and problem solving skills
- Knowledge of Refunds processing and collections
- Knowledge of independent dispute resolution process
- Ability to clearly communicate both verbally and in writing
- Proficiency in Microsoft Excel and comfort with data analysis and reconciliation tools.
- Knowledge of laws that regulates communication and privacy act.

Other Requirements

- Must maintain professional appearance
- Ability to be at work at regular and consistent times

Non-negotiable skills and requirements:

- College degree or equivalent work experience required
- Minimum of 1 year refund experience
- Reconciliation
- Skilled on MS Office, vlook-up, xlook-up, etc.
- IDR experience preferred
- Strict compliance with the WFO arrangement

Perks & Benefits:





Comprehensive Legal Benefits (Colombia)

As part of your contract, we ensure all legally mandated benefits are covered—because your well-being is our priority! Here's what you can count on:

- Health Insurance (EPS)
- Pension Coverage
- Severance Pay (Cesantías)
- Family Compensation Fund (CCF)
- Occupational Risk Insurance (ARL)

Exclusive Perks That Go Beyond

We believe in giving more than just the basics. With us, you’ll enjoy:

- Premium Health Insurance (Prepagada)
- Life Insurance, starting from your 16th day with us.
- Flexible Work Setup options—Hybrid, On-site, or Remote. (This can change according to the role you are applying to)
- Access to the CloudStaff Dream Points Program.
- Exciting Growth Opportunities to fuel your career aspirations

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with versátil schedules, meaningful perks and a collaborative team environment.

To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.

📌 Refund Analyst (Bogotá)
🏢 Cloudstaff
📍 Bogotá