02 oct
|
Myremota
|
Colombia
MyRemota is seeking an Email Customer Support Team Lead to oversee daily workflow, coach agents, and ensure high-quality email responses. You will monitor SLAs, review interactions, and manage escalations to maintain a consistent brand voice and support coverage across EST-hours.
The role requires at least 1 year in customer support with leadership experience, strong written communication, and the ability to balance productivity with customer experience in a remote, contract-based setting.
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📌 Remote Email Support Team Lead — Coach & SLA Guardian (Colombia)
🏢 Myremota
📍 Colombia