Responsibilities

As our LATAM Support Engineer, you’ll play a key role in ensuring successful deployment and adoption of Aratek solutions.

Your responsibilities include

- Providing technical support and troubleshooting (remote and on-site) for Aratek hardware and software.
- Assisting customers and partners with SDK/API integration on Windows, Android, and Linux platforms.
- Collaborating with Sales and Product teams to deliver pre-sales technical consultations.
- Conducting technical training and onboarding for partners, integrators, and end-users.
- Supplying R&D;/product teams with field feedback and customer insights.
- Supporting deployments, POCs (Proof of Concept), and field testing in the region.
- Preparing technical documentation, FAQs, and knowledge base content in English and Spanish/Portuguese.
- Traveling across LATAM (20–30%) to support projects and customers.

We’re Looking For a Hands-on Support Engineer Who Thrives At The Intersection Of Technology And Customer Success.

The Idóneo Candidate Will

Bring

- Strong knowledge of Windows and Android OS.
- Hands-on SDK integration experience (C++,



C#, Java, Python preferred).
- Familiarity with biometric technologies such as fingerprint and facial recognition.
- Experience with APIs, USB drivers, mobile app support, and hardware troubleshooting.
- Networking and connectivity troubleshooting (a plus).
- Fluent in English and Spanish (Portuguese is a strong advantage).
- Ability to produce technical documentation in both English and Spanish.
- 3–5 years in technical support, field engineering, or system integration.
- Bachelor’s degree in Computer Science, Electronic Engineering, IT, or related field.
- Experience supporting government, financial, or identity-related projects (preferred).
- Knowledge of biometric industry standards (ISO, NIST, FBI PIV).
- Experience with LATAM government ID projects, voter registration, KYC/AML, or access control systems.
- Familiarity with Aratek or similar biometric devices (a strong plus).

Take the next step in your career with Aratek

📌 LATAM Support Engineer (Colombia)
🏢 Aratek Innovation Private
📍 Colombia