JOIN OUR TEAM AT TDCX AS A Senior Customer Service Specialist Seasonal

We are looking for Senior Customer Service Specialist to join our team and support a premium sportswear and yoga accessories brand.

In this role, you will work mainly on back-office tasks, reviewing customer cases and orders to determine the appropriate resolution. Depending on the case, you may handle lost packages, refunds, store credits, replacements, and other order-related requests.

WHAT WILL YOU DO?

- Review and validate customer cases and previous agent interactions.
- Analyze the current order and identify the appropriate resolution.
- Determine whether the case requires a refund, store credit, replacement, or another solution.
- Work across different channels and case types according to operational needs.
- Ensure every case is handled accurately and according to the campaign guidelines.

JOB DETAILS

- Salary: $2,848,000 COP basic salary + $100,000 bonus + 15% performance bonus
- Contract: Fixed-term contract for 4 months, with all legal benefits.




- Working hours: 42 hours per week.
- Start date: October 5th, 2026.

Training

- 1 week: Monday to Friday, 9:00 a.m. – 6:30 p.m.
- 2 weeks of nesting: Monday to Friday, 9:00 a.m. – 6:30 p.m.
- After nesting / Operation: Rotational schedules within the 7:30 a.m. – 8:30 p.m. operational window, subject to changes due to seasonal/winter schedule adjustments.

WHAT DO YOU NEED TO APPLY?

- English: Advanced English level with excellent written and verbal communication skills.
- Experience: Minimum 6 months of experience in Back office.

We are especially interested in profiles with strong analytical skills, attention to detail, problem-solving abilities, and experience handling customer cases, orders, refunds, or similar processes.

Join TDCX and be part of an exciting international sportswear campaign!

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📌 Backoffice Representative (Bogotá, D.C.)
🏢 TDCX
📍 Bogotá, D.C.