Company Description Solutek B2B provides sales and marketing solutions for enterprise technology companies and other industries across Latin America, using purchase intent data to drive measurable results. The company connects corporate buyers with verified, specialized providers through advanced strategies that include digital marketing, neuromarketing, and artificial intelligence. Solutek B2B helps educate and influence technology buyers and sellers globally, fostering growth from innovation to tangible business outcomes.

By leveraging audience insights and data expertise, the team delivers tailored, digitally optimized solutions that create meaningful impact. These solutions range from strategic advisory and marketing campaigns to custom content and targeted demand generation that improve credibility, engagement, and conversion rates.

Role Description The Ingeniero de soporte de TI is a full-time, on-site role based in Bogota, D.C., focused on providing reliable technical support to internal teams and clients. Day-to-day responsibilities include diagnosing and resolving hardware, software, and network issues, as well as managing user requests through help desk tools. The role involves performing basic system administration tasks, supporting operating systems and applications, and ensuring IT services remain stable and secure.

The engineer will document incidents and resolutions, escalate complex issues when necessary, and collaborate with other IT and business stakeholders to maintain high service levels.



This position also contributes to continuous improvement of support processes and user experience by identifying recurring problems and suggesting technical or procedural enhancements.

Qualifications

- English B2 - C1 MANDATORY
- Candidates should possess strong Technical Support and Help Desk Support skills to handle user incidents, service requests, and customer interactions effectively. (intunes, service now, microsoft 365 MANDATORY)
- Candidates should possess solid Information Technology and System Administration skills to manage user accounts, devices, applications, and basic network and server configurations.
- Candidates should possess advanced Troubleshooting skills to identify root causes, perform diagnostics, and apply structured problem-solving techniques.
- Relevant academic background in Computer Science, Systems Engineering, Information Technology, or a related field, or equivalent practical experience.
- Experience with Windows and/or Linux environments, office productivity tools, and common business applications.
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and basic cybersecurity best practices.
- Strong communication skills, customer-oriented mindset, and ability to explain technical concepts in clear, simple language.
- Ability to work on-site in Bogota, D.C., manage multiple priorities, and collaborate in a fast-paced, data-driven environment.
- Previous experience in an IT support or help desk role, preferably in B2B or technology-driven organizations, is an advantage.

📌 Ingeniero de soporte de TI (Bogotá)
🏢 Solutek B2B
📍 Bogotá