Our Company:

ModelKite is comprised of friendly professionals providing safe, efficient, and affordable transportation solutions tailored to your supply chain needs. Starting with our fast response times, we take a highly attentive, proactive approach to minimizing challenges and optimizing your cross-border and domestic shipments. For consistently delivering quality services at competitive rates, we’ve proudly established a loyal customer base that has been with us since our beginnings or earned through referrals.

What we offer:

- Paid time off
- Paid training
- Quarterly Bonus

Key Responsibilities:

- Enter customer orders, audit data, and maintain accurate records in internal databases.
- Answer incoming calls from carriers and provide timely, professional assistance.
- Track booked loads and update their status in the Transportation Management System (TMS).
- Coordinate shipments, including scheduling, tracking, and rescheduling appointments with shippers and receivers.
- Monitor delivery timelines, quality, and productivity metrics to ensure service excellence.
- Resolve customer and carrier issues or complaints with professionalism and efficiency.
- Support the full order cycle,



ensuring smooth operations from order entry to final delivery.
- Collaborate with dispatchers, carriers, shippers, and receivers to manage logistics schedules.
- Analyze performance data to identify areas for improvement and support process enhancements.
- Ensure compliance with company policies, industry standards, and relevant regulations.
- Stay informed about transportation and logistics trends to better serve customer needs.
- Provide general administrative and operational support to the logistics team.

Qualifications:

- Previous experience in customer service, logistics, or transportation coordination preferred.
- Strong communication and problem-solving skills.
- Ability to multitask and manage priorities in a dynamic environment.
- Familiarity with Transportation Management Systems (TMS) and logistics software is a plus.
- Attention to detail and commitment to accuracy.
- Team-oriented with a proactive attitude.

Schedule:

- Monday-Friday 8-5 pm EST

Requirements:

- Work-from-home setup
- Two monitors (MacBook is not allowed)
- Minimum internet speed 50Mbps.
- No background noises.
- Good headset and camera.

📌 Customer Service Representative (Colombia)
🏢 ModelKite
📍 Colombia