We’re Hiring: Customer Service Representative 2 - Debt Recovery Agency

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Customer Service Representative 2 - Debt Recovery Agency to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Customer Service Representative 2 - Debt Recovery Agency

Work Arrangement: Work from Office

Location: Colombia - Bogotá

Schedule: Night Shift

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Key Responsibilities

- Handle inbound and outbound calls with clients enrolled in our debt resolution program.
- Provide accurate and timely updates regarding clients’ programs and account status.
- Make outbound calls to resolve customer service tasks and follow up on outstanding requests.
- Assist clients with scheduling and rescheduling payments.
- Obtain client approvals for settlement agreements.
- Respond promptly and professionally to service voicemails, emails, and text messages.
- Address client questions and concerns with empathy and professionalism.
- Accurately document all client interactions, updates, and actions taken in the CRM.
- Update client accounts as needed.
- Collaborate with team members and other departments to resolve client requests efficiently.
- Follow all company policies, regulatory requirements, quality standards, and established performance expectations.
- Participate in ongoing training to remain informed about industry requirements and company procedures.

Qualifications and requirements:

- Minimum of three years of customer service experience handling both inbound and outbound calls for a U.S.-based company.
- Fluency in English is required.
- Typing speed of at least 40+ words per minute.
- Excellent verbal and written communication skills.




- Strong customer service, problem-solving, and organizational skills.
- Ability to multitask and remain professional in a fast-paced environment.
- Empathetic and patient when assisting clients with sensitive financial matters.
- Self-motivated, dependable, and able to take ownership of assigned responsibilities.
- Positive, enthusiastic attitude and dependable work ethic. Ability to work effectively independently and in a team-oriented environment.

Nice-to-Have Skills and Experience

- Prior experience using Salesforce or another CRM.
- Experience in debt resolution, debt settlement, collections, banking, finance, or mortgage services.
- Knowledge of debt collection or debt resolution regulations.

Education

- High school diploma or equivalent preferred.

Schedule and Work Location

- Monday through Friday, 8:00 AM–5:00 PM PST.
- Onsite/in-office position.

Non-negotiable skills and requirements:

- C1 English level
- Typing speed 35-40+ words per minute
- Being able to hable escalations from clients
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous customer service experience, preferably in a call center or debt recovery environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and negotiation abilities.
- Empathetic and patient demeanor when dealing with sensitive financial matters.
- Ability to work well in a team-oriented environment.
- Proficient computer skills and familiarity with CRM software.
- Knowledge of debt collection laws and regulations is a plus.

Schedule:





- Monday - Friday (8:00 AM - 5:00 PM Pacific Time)
- In Office

Education

- High school or equivalent (Preferred)

Perks & Benefits:

Comprehensive Legal Benefits (Colombia)

As part of your contract, we ensure all legally mandated benefits are covered—because your well-being is our priority! Here's what you can count on:

- Health Insurance (EPS)
- Pension Coverage
- Severance Pay (Cesantías)
- Family Compensation Fund (CCF)
- Occupational Risk Insurance (ARL)

Exclusive Perks That Go Beyond

We believe in giving more than just the basics. With us, you’ll enjoy:

- Premium Health Insurance (Prepagada)
- Life Insurance, starting from your 16th day with us.
- Versátil Work Setup options—Hybrid, On-site, or Remote. (This can change according to the role you are applying to)
- Access to the CloudStaff Dream Points Program.
- Exciting Growth Opportunities to fuel your career aspirations

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.

📌 Customer Service Representative 2 - Debt Recovery Agency (Bogotá)
🏢 Cloudstaff
📍 Bogotá