About the Role: LoVirtual is seeking elite bilingual talent in Cúcuta to support a market-leading Automotive Group in Puerto Rico, which manages world-renowned brands such as Nissan, Kia, and Infiniti.

The Mission: In this role, you will represent a legacy of automotive excellence. We are looking for a "Problem Owner"—someone who can navigate complex inbound service cases with analytical precision, maintaining the high standards expected by premium brand customers.

Key Responsibilities

- Inbound Resolution: Manage high-stakes interactions regarding automotive services, claims, and customer guidance.
- Root Cause Identification: Go beyond the symptoms to find and solve the core issue for each customer.
- Tech-Savvy Multitasking: Use specialized software (Dynamics, DDMS) while documenting interactions in real-time with zero errors.
- Professional Communication: Craft well-structured emails and CRM logs in both English and Spanish.
- Emotional Resilience: Handle challenging conversations with poise, empathy,



and professional authority.

Requirements

Requirements

- Language Skills: Full professional proficiency in English and Spanish.
- Analytical Mindset: Strong logical reasoning and independent problem-solving skills.
- Experience: Previous background in high-level Customer Service or Contact Centers is a plus.
- Location: Must be available to work on-site at our Cúcuta, Colombia facilities.

Work Schedule: Monday to Friday, 9:00 AM ​– 6:00 PM (Puerto Rico Time) / 8:00 AM – 5:00 PM (Colombia Time).

Benefits

- Competitive Compensation: Paid in USD through reliable platforms.
- Growth: Real professional development opportunities within our staffing network.
- Multicultural Environment: Direct exposure to international clients in a dynamic setting

Tipo de puesto: Jornada completa Lugar de trabajo: Empleo presencial

📌 Bilingual Customer Resolution Specialist (Automotive Industry) – On-site Cúcuta
🏢 Suffragiumpr
📍 Cúcuta