Job Description

The Technical Systems Engineer III provides advanced technical support for complex and non-recurring IT issues, as well as business-driven projects. This role is responsible for designing and implementing technical solutions, ensuring system availability, and supporting operational continuity.

Key Responsibilities:

- Provide advanced technical support for complex incidents and business-driven IT projects.
- Design and implement technical solutions related to access control, security systems, telephony, and other IT services.
- Deliver onsite support to resolve employee technical issues when required.
- Coordinate with internal IT teams and external vendors to implement and manage IT solutions.
- Manage IT asset lifecycle activities, including inventory, monitoring, and failure detection.
- Troubleshoot and resolve escalated incidents, ensuring timely and effective solutions.
- Support system availability and contribute to business continuity.
- Identify and implement process improvements to enhance IT operations.




- Provide technical guidance and collaborate with cross-functional teams.

Qualifications

- College diploma in Information Technology or a related field (Bachelor’s degree preferred).
- Proven experience in IT support, handling complex and escalated technical issues.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience designing and implementing technical solutions (, access control, security systems, telephony).
- Ability to coordinate with cross-functional teams and external vendors.
- Experience managing IT asset lifecycle (inventory, monitoring, and failure management).
- Ability to work independently and manage multiple priorities in fast-paced environments.
- Strong communication and teamwork skills.

Language Skills:

- Advanced English proficiency required.
- French and/or Spanish preferred.

📌 Technical Systems Engineer III (Bogotá)
🏢 SGS
📍 Bogotá