Administrative & Application Support Specialist

Job Summary

We are looking for a detail-oriented Administrative & Application Support Specialist with 1–3 years of experience in administrative or application support, combined with strong customer service skills.

This role focuses on providing administrative and application-related support, managing tickets and requests, following up on issues, and ensuring timely communication with internal and external users. The adecuado candidate is organized, professional, detail-oriented, and comfortable working with ticketing systems.

Key Responsibilities

- Manage and follow up on support requests and tickets through JIRA .
- Monitor assigned tickets and ensure timely updates and resolution.
- Provide administrative and application support to internal and external users.
- Respond to questions, requests, and issues through email and other communication channels.
- Document issues, actions taken, and resolutions accurately in JIRA.
- Identify issues that require escalation and coordinate with the appropriate teams.
- Follow up on pending requests to ensure timely resolution.




- Maintain accurate records and documentation.
- Assist with administrative processes, data entry, reporting, and general business support.
- Collaborate with different departments to resolve requests and improve support processes.
- Prioritize multiple requests while maintaining accuracy and service quality.

Requirements

- 1–3 years of experience in Administrative Support, Application Support, or a related role.
- Previous experience providing customer service or user support.
- Hands-on experience with JIRA is strongly preferred and considered a key requirement.
- Experience managing tickets, requests, or support cases.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Strong follow-up and problem-solving abilities.
- Ability to manage multiple tasks and priorities.
- Professional and customer-focused approach.
- Ability to work independently and collaborate with different teams.
- Proficiency with standard office and productivity tools.
- English level: B2–C1.

📌 Administrative Support Specialist- JIRA (Bucaramanga)
🏢 Lean Solutions Group
📍 Bucaramanga