We're Hiring: Admin/Sales Virtual Assistant

Are you a customer-focused professional with excellent phone skills and a talent for keeping schedules organized? We're looking for a Customer Service & Scheduling Coordinator to support a growing home services company by managing inbound leads, coordinating schedules, and delivering an outstanding customer experience.

This is a phone-first role with an inbound sales component, offering long-term growth and the opportunity to transition into a full-time position based on performance and business needs.

Position Details:

- Role: Admin/Sales Virtual Assistant
- Industry: Residential & Commercial Cleaning Services
- Position Type: Part-Time
- Rate: $7.00/hour
- Schedule: Monday – Friday, 10:00 AM – 2:00 PM ET
- Timezone: Eastern Time (ET)
- Growth Opportunity: Potential to transition to a full-time role within 3–9 months based on KPI performance and business growth.

Key Responsibilities

- Answer inbound calls and provide exceptional customer service
- Manage scheduling requests and changes between customers and cleaning teams
- Coordinate schedules to ensure cleaners arrive on time and communicate any delays
- Respond to all new leads within 5 minutes via phone and SMS
- Qualify leads using company scripts and accurately enter information into the booking system
- Provide cleaning estimates using a pricing calculator
- Schedule new customer appointments and walkthroughs




- Follow up on all open quotes within 48 hours
- Contact one-time customers to encourage recurring service plans
- Re-engage inactive recurring customers
- Request Google reviews following completed services
- Maintain accurate lead tracking and scheduling records
- Submit a concise end-of-day report

Tools & Software Training will be provided for:

- Quo — business phone line, calls and SMS (all customer communication runs through it)
- Booking Koala — scheduling, quotes, and job management
- Google Docs / Sheets — lead tracker, daily reporting, and SOPs
- Gmail — customer email follow-ups
- Loom — video SOP library for training
- Slack — communication between team members

Requirements

- Excellent English communication skills with a confident, professional phone presence
- Previous experience in customer service , inbound sales , or appointment scheduling
- Strong organizational and multitasking skills
- Ability to respond quickly and provide outstanding customer service
- Comfortable learning new software and systems
- Familiarity with Google Docs, Google Sheets, Slack, and AI tools is preferred
- Self-motivated, reliable, and able to work independently in a remote environment

If you enjoy helping customers, coordinating schedules, and being an essential part of a growing business, we'd love to hear from you! ? Apply today and grow your career with us!

📌 Admin/Sales Virtual Assistant - Commercial Cleaning Company (Colombia)
🏢 Hard Hat Helpers
📍 Colombia