Customer Service Advisor | Bogotá – On site
Únete al equipo de TP y brinda un servicio excepcional a nuestros clientes Si tienes experiencia en servicio al cliente, excelentes habilidades de comunicación y te interesa el manejo de plataformas digitales, esta posibilidad es para ti.
Como Customer Service Advisor, brindarán soporte a usuarios que requieren asistencia con diferentes procesos de una plataforma digital, ayudándolos a optimizar sus perfiles, utilizar las herramientas disponibles y resolver sus inquietudes de manera transparente y efectiva.
What will you do?
Provide customer service and support across various channels
Address inquiries regarding the operation and use of a digital platform.
Assist users with registration processes and available programs.
Guide customers on how to optimize their profiles.
Clearly explain how to use the platform's various tools.
Provide advice to help users maximize the impact of their listings or properties.
Identify each customer's needs and provide effective solutions.
Demonstrate active listening, empathy,



and a strong customer-centric approach.
Handle requests and concerns professionally and efficiently.
Accurately record customer interactions and information in internal systems.
Meet established quality, productivity, and performance metrics.

We are looking for people who:
Have an English B2 level.
Have excellent written and verbal communication skills
Have strong active listening and customer service skills
Have a minimum of 6 months of certified customer service experience.
Are proactive, dynamic, and results-oriented.
Are comfortable providing assistance and guidance to customers.
Have an affinity for technology and digital platforms.
Have strong problem-solving and customer-orientation skills.
Job Conditions
Training Salary: COP $2,547,000 per month
Production Salary: COP $2,547,000 per month.
Contract Type: Indefinite-term contract.
Language: English B2.
Work Modality:

📌 Customer Service Advisor Bm 6 Months Experience Bogotá
🏢 Tp
📍 Bogotá