Role Overview

We are seeking an experienced Staffing Recruiter with a strong background in the BPO industry to join our team on-site in Medellín. In this role, you will be responsible for leading the end-to-end recruitment, screening, and selection process for specialized talent in Collections / Debt Recovery operations. You will target high-performing bilingual candidates to meet demanding operational metrics and volume requirements while upholding strict quality and cultural fit standards.

Key Responsibilities

• Operative & Specialized Recruitment: Design and execute tailored sourcing and attraction strategies for bilingual Collections and BPO roles
• Full-Cycle Selection Management: Manage job postings, resume screening, competency-based interviews, language assessments, and candidate shortlist presentations to operations and clients
• Specialized Competency Assessment: Evaluate candidates on negotiation skills, frustration tolerance, objection handling, and persuasive communication required for collections campaigns
• ATS & Data Management:



Administer the Applicant Tracking System (ATS) to maintain real-time pipeline visibility and track key talent acquisition metrics (time-to-fill, conversion rates, early turnover)
• Language Proficiency Evaluation: Conduct objective, situational evaluations to verify C1 Advanced English language proficiency across written and verbal communication
• Onboarding & Operations Alignment: Partner closely with Account Leads and Training teams to schedule and facilitate candidate handoffs into training waves

Requirements

Qualifications & Experience

• Experience: Minimum of 3 years of experience as a Staffing Specialist or Recruiter within the BPO / Contact Center industry
• Domain Knowledge: Direct experience recruiting for Collections / Debt Recovery campaigns (prior experience with US or international debt collection campaigns preferred)
• Language Skills: C1 Advanced / Native-like English proficiency (fluent spoken and writte

📌 Staffing Recruiter (Medellín)
🏢 Provana
📍 Medellín