Position Summary
We are seeking a friendly, professional, and customer-focused Bilingual Customer Service Representative to assist customers with questions, requests, account issues, and general support. The ideal candidate is fluent in English and Spanish , communicates clearly, and is comfortable working in a fast-paced environment.
The successful candidate must be versátil and available to work weekends as needed , including Saturday and/or Sunday shifts.
Key Responsibilities
- Provide professional and courteous customer service in both English and Spanish
- Respond to customer inquiries by phone, email, chat, or other communication channels
- Assist customers with orders, accounts, billing questions, service issues, and general requests
- Resolve customer concerns efficiently while maintaining a positive customer experience
- Accurately document customer interactions, requests, and resolutions in company systems
- Escalate complex issues to the appropriate department or supervisor
- Follow established customer service policies, procedures, and quality standards




- Maintain accurate customer information and protect confidential data
- Follow up with customers when necessary to ensure issues are fully resolved
- Meet established performance, quality, attendance, and customer satisfaction goals
- Work collaboratively with other departments to resolve customer issues
- Maintain a professional and positive attitude when handling challenging situations

Qualifications
- Fluent in English and Spanish, both written and verbal
- Previous customer service, call center, retail, hospitality, administrative, or related experience preferred
- Excellent verbal and written communication skills
- Strong listening, problem-solving, and conflict-resolution abilities
- Comfortable working with computers, email, chat platforms, and customer management systems
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize work in a fast-paced environment

📌 Customer Service Representative (Colombia)
🏢 Archetype Infrastructure Solutions
📍 Colombia