The AMER Onboarding Manager is responsible for leading the successful onboarding and implementation of new clients across the Americas region. This role manages the end-to-end onboarding process, ensuring a seamless transition from project initiation through to business-as-usual (BAU) operations while delivering an exceptional client experience.
Reporting to the Onboarding Lead, you will coordinate cross-functional teams, manage implementation timelines, oversee system and data setup, and ensure clients achieve value quickly through a structured and efficient onboarding process.
Key Responsibilities
Onboarding & Implementation
- Lead and manage end-to-end client onboarding and implementation projects across the Americas region.
- Develop onboarding plans, project timelines, and implementation schedules to ensure successful delivery.
- Coordinate with internal stakeholders across Operations, Payroll, HR, Technology, Finance, and Customer Success throughout the onboarding lifecycle.
- Monitor project progress, proactively identify risks, and ensure onboarding milestones are achieved.





Data & System Setup
- Oversee the accurate setup of client, employee, payroll, and entity data across internal platforms and systems.
- Ensure data accuracy, completeness, and compliance with internal processes and client requirements.
- Validate onboarding documentation and coordinate data migration where applicable.

Handover to Business-as-Usual (BAU)
- Coordinate a structured and documented handover from implementation to operational delivery teams.
- Ensure all onboarding activities, documentation, and system configurations are completed before transition.
- Work closely with operational teams to ensure continuity of service following implementation.

Client Experience & Time-to-Value
- Serve as the primary point of contact for clients throughout the onboarding process.
- Build strong client relationships through proactive communication and effective project management.
- Deliver a

📌 Manager, Onboarding (Colombia)
🏢 GoGlobal
📍 Colombia