Advanced English level is required
At least 4 years of experience as a Customer Success Manager
Acerca de nuestro cliente
Our client is a leading digital customer experience and technology services organization that helps businesses transform customer interactions through innovative technology solutions.
The company partners with organizations across multiple industries, leveraging CRM, analytics, AI, cloud, and customer engagement technologies to improve business performance and customer satisfaction.
It offers a collaborative and fast-paced environment where employees have the opportunity to work with international clients and contribute to impactful digital transformation initiatives.
Descripción
Manage a portfolio of low-touch and tech-touch client accounts, ensuring successful adoption and retention.
Build and maintain strong client relationships through proactive and scalable engagement strategies.
Monitor customer health metrics and identify opportunities to improve satisfaction and reduce churn.
Own the resolution of client issues and coordinate escalations with internal teams.
Collaborate with Delivery, Product, Engineering, Support, and Sales teams to ensure seamless service delivery.
Identify cross-sell and upsell opportunities and refer qualified leads to the appropriate commercial teams.
Track usage metrics, feature adoption, and customer engagement through CRM and analytics platforms.
Deliver customer education through webinars, workshops, best-practice sessions, and knowledge-sharing initiatives.
Maintain accurate customer records, engagement histories, and health scores.




Contribute to process improvements and operational excellence initiatives within the Client Success function.
Perfil buscado (h/m)
4 years of experience in Client Success, Account Management, Customer Success, or related roles.
Experience within SaaS, technology, consulting, or digital services environments preferred.
Fluent English communication skills, both written and spoken, are essential.
Strong problem-solving, communication, stakeholder management, and organizational skills.
Ability to manage multiple client accounts simultaneously in a fast-paced environment.
Experience with CRM systems, analytics tools, customer engagement platforms, and reporting dashboards.
Proven ability to resolve customer issues and manage escalations effectively.
Customer-centric mindset with the ability to build trust and long-term relationships.
Experience in contact center technology, CRM platforms, AI solutions, or analytics environments is advantageous.
Self-motivated professional comfortable working remotely and collaborating with distributed teams.
Qué Ofrecemos
This is an exciting opportunity to join a growing general technology organization focused on delivering exceptional customer experiences and digital transformation solutions.
The successful candidate will benefit from a fully remote working model, exposure to international clients, opportunities for professional growth, and collaboration with highly skilled teams across customer success, technology, engineering, and product functions.
The role offers the chance to develop expertise in CRM, AI, analytics, and customer experience technologies while making a measurable impact on client outcomes and business success.
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📌 Customer Success Manager (North America) - Technology Company (Bogotá)
🏢 Michael Page Colombia
📍 Bogotá