Cisco Collaboration Engineer (Implementation & Support N2) LATAM / Remote
We are looking for an experienced Cisco Collaboration Engineer (Level 2) to join our implementation and support team. This is a remote position open to candidates across Latin America (LATAM) .
The adecuado candidate will have more than 4 years of experience providing support and implementing Cisco Collaboration solutions , including Cisco Unified Communications Manager (CUCM), Unity Connection, Expressway, WebEx, and UCCX .
This position requires strong technical skills in VoIP, SIP, H.323, MGCP, SCCP , and a solid understanding of voice gateways, encryption (TLS), and Cisco security best practices .
Key Responsibilities
- Install, configure, and support Cisco Unified Communications and Collaboration solutions.
- Manage and troubleshoot CUCM, Unity Connection, Expressway, WebEx , and Contact Center Express .
- Configure and support voice gateways (E1/T1, SIP, analog) and PSTN integrations.
- Implement and maintain security protocols (TLS, certificates, SSO, Toll Fraud prevention).




- Integrate with Active Directory , email platforms , and Microsoft Teams .
- Deploy and support WebEx Calling, WebEx Meetings , and WebEx Edge solutions.
- Document implementation plans, test plans, and ensure compliance with project lifecycles.
- Support high availability and redundancy configurations across all collaboration systems.
- Perform troubleshooting using tools such as RTMT and TranslatorX .

Required Qualifications
- Bachelor’s degree in Telecommunications, Electronics , or related field.
- 4+ years of experience in Cisco Collaboration support or implementation.
- Hands‑on experience with CUCM, Unity Connection, Expressway, WebEx , and UCCX .
- Knowledge of SIP, H.323, MGCP, SCCP, and QoS .
- Familiarity with DNS, certificates, encryption (TLS) , and network fundamentals .
- Strong understanding of project documentation and implementation lifecycles.
- English level: Intermediate-High to High.

Preferred

📌 Cisco Collaboration Engineer (Colombia)
🏢 Soutec US
📍 Colombia