We are looking for Senior Customer Service Specialist to join our team and support a premium sportswear and yoga accessories brand.
In this role, you will work mainly on back-office tasks , reviewing customer cases and orders to determine the appropriate resolution. Depending on the case, you may handle lost packages, refunds, store credits, replacements, and other order-related requests.
- Review and validate customer cases and previous agent interactions.
- Analyze the current order and identify the appropriate resolution.
- Determine whether the case requires a refund, store credit, replacement, or another solution.
- Work across different channels and case types according to operational needs.
- Ensure every case is handled accurately and according to the campaign guidelines.

JOB DETAILS
Salary: $2,848,000 COP basic salary + $100,000 bonus + 15% performance bonus
Contract: Fixed-term contract for 4 months , with all legal benefits.




⏱️ Working hours: 42 hours per week.
- 1 week: Monday to Friday, 9:00 a.m. – 6:30 p.m.
- 2 weeks of nesting: Monday to Friday, 9:00 a.m. – 6:30 p.m.

After nesting / Operation: Rotational schedules within the 7:30 a.m. – 8:30 p.m. operational window, subject to changes due to seasonal/winter schedule adjustments.
English: Advanced English level with excellent written and verbal communication skills.
Experience: Minimum 6 months of experience in Back office .
We are especially interested in profiles with strong analytical skills, attention to detail, problem-solving abilities, and experience handling customer cases, orders, refunds, or similar processes.
? Join TDCX and be part of an exciting international sportswear campaign

📌 Backoffice Representative (Bogotá)
🏢 TDCX
📍 Bogotá