Client Success · Full-time / Contractor Remote — Philippines, Mexico, Argentina, Colombia, Spain, Italy Hiring 2-3
Local Business Pro is an AI-powered platform designed to help service-based businesses streamline their operations. Our technology enables home service companies to automate customer interactions, manage complex workflows, and scale their businesses efficiently.
About the Role
We are seeking a tech-savvy Client Success Specialist to join our growing team. In this role, you will work closely with the Client Success Manager to onboard new clients and configure the Local Business Pro platform to meet each business's unique needs. You will serve as a critical bridge between our technology and the service-based businesses we support, ensuring every client is set up for success from day one.
Key Responsibilities
- Partner with the Client Success Manager to onboard and configure new accounts on the Local Business Pro platform
- Analyze and map out client customer journeys, breaking down complex business processes into structured, manageable components




- Configure platform objects and data structures (e.g., service details, customer information fields, job specifications) to ensure the AI can accurately populate and utilize data across jobs, invoices, and estimates
- Translate industry-specific requirements into platform configurations (e.g., setting up pest control infestation details, HVAC system specifications, plumbing service categories)
- Provide hands-on training and support to clients during the onboarding process
- Troubleshoot configuration issues and optimize platform settings to maximize client outcomes
- Document best practices and contribute to internal knowledge resources

Required Qualifications
- Experience working in the home service industry OR hands-on experience with industry CRMs such as PestPac, ServiceTitan, Housecall Pro, Jobber, Workiz, or similar platforms
- Demonstrated experience with large language models (LLMs) beyond basic usage

📌 Client Success Specialist (Colombia)
🏢 Localbusiness
📍 Colombia