Discover your 100% YOU with MicroSourcing Colombia
Position : Customer Service Representative CSR
Location : Bogota, Colombia
Work setup : On-site
Why join MicroSourcing Colombia?
You’ll Have
Competitive Rewards: Enjoy a robust and competitive total rewards package that includes, but not limited to, paid time off and performance bonuses.
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with adaptable work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
We’re looking for an Intake Specialist/CSR Outbound who will perform a range of data entry duties that include but are not limited to the following: data entry, reviewing clientele demographics and IRS transcripts, assisting in communicating with clients(outbound calls, emails/chats),



reviewing and entering client’s documents into the tax software system to support the tax preparation team.
Key Responsibilities
- Assist clients with inquiries
- Data Entry
- Support with client data entry into the tax software system
- Provide excellent customer service

Requirements
- Advanced English Level B2+
- At least 6 months’ experience doing outbound calls, emails and client communications Excellent attention to detail, organizational, and time management skills
- Excellent Organizational, Time-management

Preferred Qualifications
- Experience with Salesforce, Lacerte (Tax Software), Amazon Connect, Microsoft Office

About MicroSourcing
With over 10,000 professionals supporting over 1,000 clients, MicroSourcing delivers the same uncompromising standards of quality and performance, anywhere and everywhere we operate.
Our 13 delivery centers across the Philippines and Colombia follow a unified framework

📌 Customer Service Representative (Bogotá, D.C.)
🏢 MicroSourcing International
📍 Bogotá, D.C.