Addi in Bogotá is seeking a Quality & Operations professional for the Collections team to drive compliance, improve recovery outcomes, and optimize agent performance through data-driven insights.
You will design quality frameworks, provide feedback, and collaborate with Training, Tech, and Operations to raise KPIs like Successful Contact Rate and FCR, empowering customers and lenders alike.
📌 Collections Quality (Bogotá)
🏢 Addi
📍 Bogotá