Sim Local is one of the world’s largest mobile connectivity providers in the travel sector and the integral leader in travel SIM and eSIM retail.
Role
We’re hiring a Customer Support Specialist to join our remote support team. You’ll handle customer conversations across chat, WhatsApp, and email, uphold high service standards, and help us deliver a best-in-class experience for travellers.
Schedule
- 5 shifts per week with 2 days off
- Weekend and bank-holiday availability required (rota basis)

Responsibilities
- Manage customer enquiries via Zendesk (chat, WhatsApp, email)
- Resolve issues, handle complaints, and follow through to closure
- Juggle multiple simultaneous conversations with accuracy and pace
- Meet or exceed KPIs (e.g. CSAT, first response time, resolution time)
- Partner closely with Retail, Operations, Sales, and external stakeholders

Qualifications




- Customer-first mindset with strong problem-solving skills
- Tech-savvy, quick self-learner, and highly computer-literate
- Clear written and spoken communication; excellent attention to detail
- Previous experience in customer support is required
- Strong interpersonal skills; able to build productive relationships at all levels
- Fluent English is required; German, French, or Dutch is a plus (not mandatory)
- Prior SIM/eSIM or telco support experience is a plus

What we offer
- Remote role (contractor) based in Colombia
- 20 days paid annual leave
- Supportive team culture and meaningful, customer-impacting work

How to apply
Email your CV and cover letter (why you’re a great fit) to with the subject line “Customer Support Specialist – Remote”.

📌 Customer Service Representative (Colombia)
🏢 Sim Local
📍 Colombia