Drive Retention. Build Relationships. Grow Globally.
As an Inside Sales Renewals Support Representative, you will help drive customer retention and business growth by managing software renewals, nurturing leads, and supporting sales operations. Your work ensures smooth communication, accurate reporting, and strong client relationships across integral markets.
Job Overview
Work setup: Work From Home (Colombia)
- 5 days work week
- Work from home arrangement
- 20 vacation days in total
- Fully customized Emapta laptop and peripherals
- Indefinite term type contract
- Direct exposure to our clients
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit:

The Qualifications We Seek
- Associate Degree in Business, Marketing, Communications, or a related field preferred
- 2 years of experience in inside sales, customer success, renewals management, or sales support-ideally in a software or SaaS environment
- Excellent written and verbal communication skills
- Proficiency in CRM tools (e.g., Salesforce, HubSpot)



and Microsoft Office Suite
- Highly organized with the ability to manage multiple tasks and priorities effectively
- Strong customer service skills with a proactive, problem‑solving approach

Preferred Skills
- Experience in B2B software sales or SaaS renewals
- Ability to work independently while staying aligned with team objectives
- Comfort with conducting high-volume outreach via email and phone

Your Daily Tasks
- Manage and follow up on software renewal opportunities via email and phone to ensure timely subscription renewals and reduce churn
- Conduct outbound prospecting to identify and qualify leads, ensuring proper follow‑up and handoff to the sales team when appropriate
- Support the Regional Sales Manager by preparing quotes, gathering account insights, and coordinating communications with customers and prospects
- Track and manage all leads, opportunities, and renewal tasks using a CRM pla

📌 Customer Service Representative (Colombia)
🏢 Emapta Global
📍 Colombia