Join the Overfuel Team

Support Project Manager -
At Overfuel, you'll be part of a passionate, innovative team dedicated to transforming how automotive brands connect with customers online. Our platform streamlines digital marketing, website management, and lead generation, enabling our clients to accelerate growth and stay ahead in a competitive market. If you're excited to make customer experience great in a company that values creativity, collaboration, and continuous improvement, Overfuel is the place for you.

About the Role
The Support Project Manager will own the health of our support queue. You'll work directly with the Support, Services, Account Management and Engineering teams to make sure every ticket keeps moving and every dealership gets a timely, complete resolution.

This role is adecuado for someone who is relentlessly organized, follows through without being asked, and gets real satisfaction from keeping work from going stale. You'll spot patterns, escalate risk early, and hold people (kindly) accountable across departments.

This is not a hands-off reporting role.



You'll be in the queue every day, watching ticket age, status, ownership, and customer sentiment. You'll step in when something stalls, coordinate handoffs between teams, and make sure nothing is forgotten, lost between departments, or left waiting on an answer that never comes.

Essential Duties and Responsibilities
• Monitor the support queue daily for ticket age, status, ownership, priority, and SLA adherence.
• Make sure every ticket has a clear owner, a clear next step, and keeps moving toward resolution.
• Identify and escalate aging, stalled, high-risk, or high-visibility tickets before they become customer problems.
• Coordinate across support, engineering, implementation, product, and sales when a ticket needs more than one team to resolve it.
• Follow up on tickets waiting on internal teams, third-party vendors, or dealership customers so they don't sit idle.
• Run regular queue re

📌 Support Project Manager (Colombia)
🏢 Overfuel
📍 Colombia