About the role:
We’re looking for a proactive and people-oriented Lease Renewal Coordinator to join Pharmbills on a project-based assignment.
This role is idóneo for someone who enjoys communicating with people, can build rapport quickly, and is comfortable handling high-volume outbound communication. You’ll work directly with residents approaching lease expiration, gather feedback, identify concerns, and help support the lease renewal process.

What you’ll do:
• Contact residents by phone and email regarding upcoming lease expirations
• Understand residents’ renewal intentions and identify potential concerns or obstacles
• Gather feedback about their living experience and overall property satisfaction
• Serve as a professional and empathetic point of contact for residents
• Document tenant feedback accurately and share actionable insights with Property Managers
• Coordinate with internal teams to ensure concerns are properly communicated and addressed
• Follow established workflows, processes, and checklists
• Keep supervisors updated on workload, priorities,



and any issues requiring attention

What we’re looking for:
• Strong verbal communication skills
• English B2+ and Spanish C1+
• Comfortable making high-volume outbound calls
• Professional and empathetic communication style
• Strong attention to detail and organizational skills
• Ability to follow established processes and checklists accurately
• Proactive approach to communication and problem-solving
• Basic proficiency with spreadsheets and office software
• 1–2 years of relevant experience is preferred, but not required

What we offer:
• Fully remote format
• Clear processes and structured workflows
• Opportunity to develop communication and relationship-management skills
• International work environment
• Hands-on experience in property management and resident relations

If you’re confident communicating with people, comfortable with outbound calls, and know how to combine empathy with a structured approac

📌 Leasing Support Specialist (Colombia)
🏢 Pharmbills
📍 Colombia