Company:
Marsh

Description:

We are seeking a talented individual to join our SRS Team. This role will be based in in Bogotá, Colombia. This is a hybrid role that has a requirement of working at least three days a week in the office

• Trains, mentors and oversees performance management for senior level support staff and junior level professional colleagues, coordinates workload of team members and ensures team is appropriately staffed to meet client needs.
• Performs critical client functions, including, evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines.
• Works with more senior Account Managers to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
• Strives to meet sales goals by partnering with more senior Account Managers.
• Builds and maintains relationships with clients, prospects,



client teams and producers to provide best in class service and drive growth. Serves as a client contact for day-to-day needs and answers standard or more difficult client questions to improve the client experience.
• Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients.

We will count on you to:
• Supervise a team of Account Representatives to ensure expectations of role are met
• Effectively coach and develop team members to help achieve goals including oversite of established process, accuracy and timely delivery of established client support work to be completed
• Build effective relationships with external partners outside of the Bogota site to provide service delivery excellence when supporting our clients. This includes leading and/or participating in stakeholder engagement sessions and work in partnership with client teams

📌 Account Representative Supervisor (Bogotá)
🏢 Marsh McLennan
📍 Bogotá