03 oct
|
Didi Global
|
Colombia
03 oct
Didi Global
Colombia
DiDi General Inc. is seeking a Workforce Management Analyst to lead planning and real-time monitoring for our contact center operations across regions. You will design processes, monitor queues, forecast demand, and ensure effective scheduling with cross-functional partners.
You will manage data in Excel or Google Sheets, collaborate with internal teams and BPO partners, and support HC planning and KPI delivery with a data-driven mindset.
📌 Senior CX Real-Time Workforce Analyst (Colombia)
🏢 Didi Global
📍 Colombia